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Customer service assessment procedures.

Keyword:

Industrial relations, Organizational effectiveness, and Marketing

Creator:

Haas, Stephen Boyd, Colognesi, Antonia MarLee, and Blackwell, Brian Patrick

Advisor:

Ma, Yi Hua and Heinricher, Arthur C.

Publisher:

Worcester Polytechnic Institute

Date Created:

2000-01-01

Resource Type:

Interactive Qualifying Project