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Performance evaluation solutions -- improving service quality at a telephone solicitation service.

Keyword:

Interactive multimedia and Risk management

Creator:

Russomanno, Paula Parolin, Keenaghan, Kevin Michael, and Cuipa, Michael Stephen

Advisor:

Pietroforte, Roberto and Rivera, Angel A.

Publisher:

Worcester Polytechnic Institute

Date Created:

2000-01-01

Resource Type:

Interactive Qualifying Project