The Somali Youth Development Resource Centre (SYDRC) is a non-profit organization focused on empowering youth to develop into their true potential. The purpose of this project was to improve SYDRC’s ability to use a customer relations management (CRM) system for its data management and reporting. Through background research and a staff survey, interviews, and process analysis sessions, we determined that they needed to centralize their data and automate more tasks. We recommended new workflows and identified ways to better exploit the full functionality of their current CRM, developing and implementing accessible training materials for staff. We also implemented a new room booking system.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Worzala, Matthew
• Markiewicz, Bradley
• Dzwil, Matthew
• Hammel, James

Subject

• Project-Based Learning
• Innovation
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• 64926
• E-project-042822-060919

Advisor

• Golding, Dominic
• Higgins, Lorraine D.

Year

• 2022

Center

• London, England Project Center - IQP

Sponsor

• Abdiwahab Ali, Somali Youth Development Resource Centre

UN Sustainable Development Goals

• 4 - Quality Education

Date created

• 2022-04-28

Resource type

• Interactive Qualifying Project

Source

• E-project-042822-060919

Rights statement

• In Copyright

Last modified

• 2023-01-13