The current operations of the Family Health Center of Worcester's Dental Department were examined to increase clinic capacity and reduce the number of no-show appointments. Data representing employee operations and patient no-shows was collected and analyzed. Based on this data, a series of solutions were designed and implemented utilizing the DMAIC design process. The team presented the results to the Dental Department and offered future suggestions to continue to maximize and manage capacity within the clinic.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Cohen, Jillian R.
• Gizer, Batuhan
• Piva, Abigail Louise

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-031710-171938

Advisor

• Tulu, Bengisu
• Johnson, Sharon

Year

• 2010

Sponsor

• Family Health Center of Worcester

Date created

• 2010-03-17

Location

• Worcester

Resource type

• Major Qualifying Project

Major

• Industrial Engineering
• Management Engineering

Rights statement

• In Copyright