WelcomeNST is a refugee resettlement organization using a private co-sponsorship model. Our project used technology to improve communication and information storage at WelcomeNST. We conducted interviews with Slack experts and NST members and observed WelcomeNST’s Slack workspace. We found communication disconnects, decentralized knowledge and resources, and technology limitations. We investigated potential Slack add ons and improved the Slack workspace by implementing OneBar and Slackbot. OneBar utilizes AI for knowledge capture and Slackbot provides an automated welcome message to members. We developed training documents for WelcomeNST staff to use to improve use of OneBar and Slackbot over time. These Slack integrations will help close the knowledge gaps and improve user efficiency.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Therrien, Zachery
• Francis, Sarah
• McGinn, Molly
• Dvir, Uri

Subject

• Community
• Well-Being

Publisher

• Worcester Polytechnic Institute

Identifier

• 49216
• E-project-030322-191151

Keyword

• resettlement
• technology
• refugee
• communication

Advisor

• Roberts, Laura

Year

• 2022

Center

• Worcester Community Project Center (Massachusetts) - IQP

Sponsor

• WelcomeNST

UN Sustainable Development Goals

• 9 - Industry, Innovation and Infrastructure

Date created

• 2022-03-03

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright