@techreport{TellierPintadoMarcusMilton2000, author = "Tellier, Thomas D. and Pintado, Miguel S. and Marcus, Stephen Bernard. and Milton, Jesse Lee." title = "How does Worcester work?" school = "Worcester Polytechnic Institute" %address = "100 Institute Road, Worcester MA 01609-2280 USA" year = "2000" %month = "January" }