Student Work
Quality function deployment: Application to the Healthcare System
PublicUsing the QFD house of quality model, we were able to understand the fundamental customer quality and care requirements within the healthcare system. After creating a competitive analysis between five observed hospitals, we implemented a capstone design, which improved the original QFD house of quality model, specifically towards the hospital management. Furthermore, this design used the demanded quality and customer requirement relationship matrix to create a numerical understanding of the allocation of effort within specific areas of a hospital. This application can serve as a highly viable optimization tool within the healthcare system.
- This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
- Creator
- Publisher
- Identifier
- E-project-080212-180157
- Advisor
- Year
- 2012
- Date created
- 2012-08-02
- Resource type
- Major
- Rights statement
Relations
- Dans Collection:
Contenu
Articles
La vignette | Titre | Visibilité | Embargo Release Date | actes |
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QFD_Final_Report2.pdf | Public | Télécharger |
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