This project transitioned the CERES School of Nature and Climate's booking process from a manual process to an automated system using customer relationship management software. A human-centered approach was used to ensure a smooth organizational change that would fulfill user needs. We frequently consulted with key stakeholders and adjusted the system according to their feedback. After the completion of thorough staff training, we implemented the system to begin processing incoming bookings. The updated system reduced the time required to process a booking by 96%, eliminated sources of error, and improved customer experience. After transitioning CERES to the new system, staff are now able to devote additional time to teaching children how to care for and appreciate our Earth.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Murphy, Carson
• Price, Stephen
• Ossing, Sarah
• Wong, Tyler

Subject

• Learning
• Computing
• Community
• Environment
• Innovation
• Infrastructure

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-121222-185231
• 82576

Mot-clé

• CERES School of Nature and Climate
• Efficiency
• Organizational change
• Nonprofits
• Automation
• Data management

Advisor

• Dominko, Tanja
• Ault, Holly Keyes

Year

• 2022

Center

• Melbourne, Australia Project Center - IQP

Sponsor

• CERES Student Programs Office
• CERES School of Nature and Climate
• CERES Environmental Park

UN Sustainable Development Goals

• 6 - Clean Water and Sanitation
• 7 - Affordable and Clean Energy
• 11 - Sustainable Cities and Communities
• 12 - Responsible Consumption and Production
• 13 - Climate Action

Date created

• 2022-12-12

Resource type

• Interactive Qualifying Project

Source

• E-project-121222-185231

Rights statement

• In Copyright

License

• Creative Commons BY Attribution 4.0 International

Dernière modification

• 2023-01-13