The Need to Incorporate Education on Human Factors into Training and Standards for Effective Radio Communications on the Fire Ground

Jackson, Barbara A.

Student Work

The Need to Incorporate Education on Human Factors into Training and Standards for Effective Radio Communications on the Fire Ground

Público

Firefighter injuries and deaths on the fireground are often associated with poor or inadequate communication. Previous studies and industry advancements have focused on improving radio technology. Information, training, and standards are lacking equally important aspects of communication; the clarity and conciseness of what is said and the concept of active listening. This study identifies and highlights this need, provides the first ever taxonomy of important "human factors", and suggests ways to incorporate human factors into fire department training and standards.

This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

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