%0 Student Work %T Communication at Strætó: Investigating the Effects of COVID-19 in the Workplace %A Logan, Corey; Hopman, Mia; Austin, Emily; Rynkowski, Avery %D 2021-10-14 %8 2021-11-29 %I Worcester Polytechnic Institute %R https://digital.wpi.edu/show/n009w531d %X The goal of this project was to understand how remote work affected communication between managers and non-managerial employees at Strætó due to COVID-19 and to provide recommendations on how this could be improved in the post COVID-19 workplace. Through interviews, surveys, and focus groups with Strætó employees, we defined how communication was affected. COVID-19 brought several challenges such as a change in social dynamics, new methods of communication, and a movement towards hybrid work. Additionally, Strætó's recent move to a new open-concept office space resulted in increased casual conversation, but decreased employee privacy. We recommended potential improvements such as scheduled online social events, an online check-in system, sound reduction solutions, and privacy options. %9 Interactive Qualifying Project %~ Digital WPI %W WPI