Based on a recent report by the Office for Civil Rights in 2020, Title IX and mental health issues have been increasing across all college campuses through the United States. Because of this increasing trend, many Student Development and Counseling Centers are searching for ways to simplify the process of obtaining resources for college students (Morse, 2020). This project discusses a user-centered design process utilized to develop an application for such services. The goal of this project was to develop and test the first prototype for the ERIN chatbot. After developing the first prototype, user tests were conducted to verify the developed personas and gather user reactions to the first prototype. The user tests showed favorable usability scores for the chatbot.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Persons, Brandon D.

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-071320-050900

Keyword

• Technology and Environment

Advisor

• Djamasbi, Soussan

Year

• 2020

Sponsor

• Rachel Riley-Schafer

Date created

• 2020-07-13

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright