This senior capstone project focused on reengineering the Human Resource Department of a major metropolitan hospital located in Gardner, Massachusetts. Heywood Hospital is focused on becoming a world class hospital and an industry benchmark. Through statistical, time value, and cost/benefit analysis we were able to identify process constraints in order to improve process times and eliminate rework while improving customer service. Additional responsibilities included working side by side with Heywood's executive management and providing multiple recommendations for future development through technology and continuous improvement.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Murphy, Daniel Martin
• Valis, James A.

Publisher

• Worcester Polytechnic Institute

Identifier

• 00D002M

Advisor

• Elmes, Michael B.

Year

• 2000

Sponsor

• Heywood Hospital

Date created

• 2000-01-01

Resource type

• Major Qualifying Project

Major

• Management Engineering
• Management

Rights statement

• In Copyright