TY - RPRT A1 - Vila, Marko A1 - Surana, Advait A1 - Howe, Theron A1 - Garcia, Chandler AB - The prevalence of digitization in the modern day enhances the lives of individuals and increases the efficiency of society. City programs have steadily become more digitized and focused on online usage. Despite broad applicability, some citizens still seek in-person service. Reasons range from technological (user authentication, data security concerns, platform design) to personal (comfort with digital technology, literacy and language, awareness of digital services). While the City of Reykjavík, Iceland is an example of efficient use of digital services, there are opportunities to increase online usage. Our project investigated barriers to use of digital services. Working with the City's Digital Service Center, we provided recommendations to improve the use of these services. DA - 2021/10/14 DB - Digital WPI DP - Worcester Polytechnic Institute ID - E-project-101421-132610 ID - 38866 KW - Digital KW - Financial Aid KW - Financial Assistance KW - Welfare L1 - https://digital.wpi.edu/show/5138jh94s L3 - https://digital.wpi.edu/show/qn59q721m L3 - https://digital.wpi.edu/show/4m90dz650 LK - https://digital.wpi.edu/ PB - Worcester Polytechnic Institute PY - 2021 T1 - Improving Accessibility to the City of Reykjavík's Digital Welfare UR - https://digital.wpi.edu/show/qn59q720b ER -