Student Work

 

Improving Accessibility to the City of Reykjavík's Digital Welfare Public

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The prevalence of digitization in the modern day enhances the lives of individuals and increases the efficiency of society. City programs have steadily become more digitized and focused on online usage. Despite broad applicability, some citizens still seek in-person service. Reasons range from technological (user authentication, data security concerns, platform design) to personal (comfort with digital technology, literacy and language, awareness of digital services). While the City of Reykjavík, Iceland is an example of efficient use of digital services, there are opportunities to increase online usage. Our project investigated barriers to use of digital services. Working with the City's Digital Service Center, we provided recommendations to improve the use of these services.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
Creator
Subject
Publisher
Identifier
  • 38866
  • E-project-101421-132610
Keyword
Advisor
Year
  • 2021
Center
Sponsor
UN Sustainable Development Goals
Date created
  • 2021-10-14
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