Avaya, Inc. Quality Assurance Division currently utilizes a system called QUICA. The QUICA system was used to track product quality issues, failure analyses and corrective actions. Unfortunately the system was created in Microsoft Visual Basic and has the following problems, 1) no external access, 2) limited concurrent users, 3) access speed, 4) limited reporting functions. After analyzing the needs of the organization, the team designed a web-based e-QUICA system, using Oracle and Java technologies to solve the problems.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Sinnatamby, Vidhya G.
• Bean, Christopher James
• Porras, Santiago
• Nabokin, Dima

Publisher

• Worcester Polytechnic Institute

Identifier

• 04D040M

Advisor

• Volkoff, Olga

Year

• 2004

Sponsor

• Avaya Inc

Date created

• 2004-01-01

Resource type

• Major Qualifying Project

Major

• Management Information Systems

Rights statement

• In Copyright