Understanding and Analyzing the Restaurant Permitting ProcessPublic
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Restaurants are an important part of the Boston economy; however, they are experiencing a delay in openings. The current process of obtaining permits and licenses to open a restaurant is confusing and inefficient, which may be causing this delay. In cooperation with Boston's Office of Business Development, we provided the City with a characterization of its restaurants and developed a timeline to map the permitting chronology of a select group of restaurants. In addition, we analyzed total process time, cycle time for individual permits, total fees and made recommendations to improve the efficiency of the current process.
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